Shipping and Returns
Orders are shipped from our Pegasus Nation HQ in Leicester, UK. We can ship virtually to any address in the world that is accessible by our couriers and our service providers.
Orders within the UK should be expected within 1 - 3 working days via STANDARD SHIPPING (Royal Mail First Class)
Orders within the UK should be expected within 2 - 5 working days via 2ND CLASS SHIPPING (Royal Mail Second Class)
FREE SHIPPING FOR ALL UK ORDERS over £30
Orders within Europe should be expected within 3 - 7 working days via STANDARD SHIPPING (Royal Mail First Class)
Orders within Europe should be expected within 5 - 10 working days via 2ND CLASS SHIPPING (Royal Mail Second Class)
Orders within Europe for Next Day Delivery should be expected within 1 - 5 Working Day (Royal Mail Next Day Delivery)
USA and CANADA SHIPPING
Orders to USA and Canada should be expected within 7 - 10 working days via STANDARD SHIPPING (Royal Mail First Class)
Orders to USA and Canada should be expected within 14 - 21 working days via 2ND CLASS SHIPPING (Royal Mail Second Class)
Orders to USA and Canada for Next Day Delivery should be expected within 1 - 7 Working Day (Royal Mail Next Day Delivery)
REST OF THE WORLD
Orders to Rest of the World should be expected within 5 - 14 working days via STANDARD SHIPPING (Royal Mail First Class)
Orders to Rest of the World should be expected within 7 - 21 working days via 2ND CLASS SHIPPING (Royal Mail Second Class)
Orders with Next Day Delivery should be expected within 1 - 7 Day (Royal Mail Next Day Delivery)
Although our shipping guides help customers to be informed about shipping days and expectations of shipping, these are however guides and in some instances deliveries may be delayed by high volumes of orders.
Pegasus Nation cannot be held responsible for delay in delivery, including but not limited to the following;
Customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
Pegasus Nation is not responsible for any customs duty or taxes applicable for receiving your package. Customs and duty charges are imposed by your own country.
Please note: Pegasus Nation do not accept responsibility for orders lost in the post due to courier error, but we will try our utmost to rectify ALL issues, should they arise.
You may return new/original condition items within 14 days of delivery for a full refund or an exchange. If the item has been shipped out as a result of an error from our side (you received an incorrect or defective item, etc.), then we will pay for shipping costs. However if the items are on sale or discounted we do not offer a refund policy due to items being discontinued, no restocks or due to items being sold at a reduced rate for a promotional time period.
For items to be processed for return:
- Supplements must not have been opened and seal needs to be intact for refund.
- Clothing items must be new and in an unworn condition or state, as well as being in their original packaging. Items wil not be returned if they are the following:
-Signs of use or sign of being worn
-Signs of wear and tear
-Signs or scent of deodarant or fragrances
-If items are sent back for returns with any of the above signs they will be REJECTED.
We cannot make refunds on sale items. Sales items can be exchanged or have store credit issued.
We cannot accept returns on underwear due to hygiene reasons.
For any items that are sent back to be exchanged we will cover the cost of shipping them back to you, this can only be done once. If items are to be exchanged twice you will incure handling and shipping fee.
Returns must be made to the following address:
19 BRAUNSTONE GATE
We recommend you send returns via tracked and insured delivery service. Pegasus Nation will not accept responsibility for items lost in the post.